Overview
Every Aero Gaming PC is carefully prepared and inspected before it leaves our facility. Because a gaming PC contains sensitive components, we take extra care with final testing, internal packaging, and shipment preparation to help make sure your system arrives safely and ready to use.
Most orders are dispatched within 3–5 business days. Custom-configured systems or orders placed during high-volume periods may require additional preparation time.
Once your order ships, you will receive a confirmation email with tracking information.
Order Preparation
Before a system is approved for shipment, our team completes a final preparation and quality-control process.
This typically includes:
- Confirming the ordered hardware configuration
- Checking major components and internal connections
- Completing a system boot and stability check
- Inspecting the case and exterior for cosmetic damage
- Securing internal components for transportation
- Packing included accessories, cables, and documentation
- Preparing the system in protective packaging designed for PC transport
Orders are processed Monday through Friday, excluding public holidays. Orders placed over the weekend begin processing on the next business day.
Shipping Timeline
Our standard order preparation time is 3–5 business days for in-stock systems.
Custom builds, component upgrades, or unusually high order volumes may extend preparation to approximately 5–8 business days.
After dispatch, estimated delivery times are:
- Standard Shipping: 3–7 business days
- Expedited Shipping: 2–3 business days, where available
- Remote locations: Delivery may require an additional 1–3 business days
Delivery estimates begin once the order has been collected by the carrier and do not include order preparation time.
Shipping dates are estimates rather than guarantees. Severe weather, carrier disruptions, holidays, incorrect address information, and other circumstances outside our control may affect delivery.
Delivery Expectations
Aero Gaming PC systems are shipped in protective packaging with additional support around the computer to reduce movement during transit.
Depending on your system, protective material may also be placed inside the PC case to help secure larger components such as the graphics card.
Always remove any internal shipping material before powering on your PC. Setup instructions included with your system will identify any packaging that needs to be removed.
After unpacking, you will normally need to:
- Connect your monitor to the graphics card
- Connect your keyboard and mouse
- Connect Ethernet or Wi-Fi
- Attach any supplied external Wi-Fi antennas
- Connect the power cable
- Sign in to or create your operating system account
- Install your preferred games and applications
For higher-value orders, a signature may be required at delivery.
Tracking And Communication
As soon as your order has been dispatched, we will send a shipping confirmation containing your tracking number and carrier information.
Tracking information may take several hours to begin showing movement after the shipping label is created.
Please monitor your tracking information once the package is in transit. If you will not be available on the expected delivery date, use the carrier’s available delivery-management options where possible.
If tracking shows no movement for more than 3 business days, contact our support team and we will help investigate the shipment.
Changing Your Shipping Address
If you entered the wrong shipping address, contact us as soon as possible.
We can usually update an address while an order is still being prepared. Once an order has been handed to the carrier, we cannot guarantee that the delivery address can be changed.
For security reasons, we may ask you to verify order information before approving a significant address change.
Shipping Restrictions
At this time, Aero Gaming PC ships to addresses within the continental United States.
We are currently unable to ship to:
- PO boxes
- APO/FPO addresses
- Freight-forwarding services
- Hotels or temporary accommodation
- Addresses outside the continental United States
Some remote or restricted locations may require additional delivery time or may not qualify for expedited shipping.
Shipping availability is confirmed during checkout.
Damaged Packages
Please inspect the shipping carton before opening your order.
Minor marks or dents on the outer shipping box do not necessarily mean the PC has been damaged. However, if the package arrives with significant crushing, punctures, water damage, or other obvious signs of mishandling, take photographs before opening it.
If the computer itself appears damaged:
- Do not attempt to repair or modify the system.
- Keep the original box and all packaging materials.
- Take clear photographs of the shipping box, packaging, and damaged area.
- Contact our support team within 48 hours of delivery.
- Include your order number and a brief description of the problem.
We will review the information and determine the appropriate next step, which may include troubleshooting, replacement parts, a carrier claim, repair, or return instructions.
Missing Items
Accessories and smaller components may be packed in a separate compartment or accessory box inside the main package.
Before reporting an item as missing, please check all packaging carefully.
If something from your order is still missing, contact us within 7 days of delivery with your order number and the name of the missing item.
Delayed Or Lost Shipments
Carrier delays occasionally happen, particularly during holidays, severe weather, or periods of unusually high shipping volume.
If tracking shows your order as delayed, we recommend allowing up to 2 additional business days for the carrier to complete delivery.
If tracking shows the package as delivered but you cannot locate it, please:
- Check around the delivery location
- Ask other members of your household
- Check with neighbors or building management
- Review any delivery photograph or carrier notice
- Allow until the end of the delivery day in case tracking was updated early
If the package is still missing, contact us so we can review the shipment and, where appropriate, open an investigation with the carrier.
Shipping Charges
Available shipping methods and their prices are shown during checkout before payment is completed.
Shipping costs are calculated based on the delivery location, package size, weight, and selected service.
Any optional expedited shipping charges are non-refundable once the carrier has collected the package, except where required by law or where the selected service was not provided.
Need More Help?
If you have questions about an existing shipment, please have your order number and tracking number ready when contacting us.
For help before or after placing an order, visit the Contact Us page or review the Frequently Asked Questions page.